Hello All,
In my last blog, I wrote about how the future might be impacted with the use of digital technologies. I am asked if I can provide couple of examples around technical details on how to manage Service Delivery using these recent technologies. Here’s a overview of the technical examples of Digital technologies namely Robotic Process Automation, AI/ML.
The recent technological innovations are very exciting and show a very promising trend for managing the System Operations on a day to day management of systems. The key Service Delivery is going to be changed by the implementation of digital technologies. Here are few possibilities which might impact the service delivery of ERP systems in years to come.
Regulatory landscape is rapidly changing over the years including the customer expectations and customer’s internal and external regulatory standards. These and many others are imposing costs on the companies manufacturing products in terms of product recalls for failed products which are contaminated with restricted substances or delays in procuring the right quality of material to manufacturing the products and so on. The use of Product Marketability tools will help companies in reducing these barriers and launch products with reduce risk and costs. 
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Few days back I have read that one of the projects has failed as users were not happy with the outcome of the project and the way they were managing their current processes. It is not just this example, almost some percentage of projects fail in IT as the users do not find the results relevance for the problem initially in their mind. There are challenges with adaptability, its relevance and ROI on IT spends as transformation projects are revolutionary in nature as existing business processes often perceived as company competitive advantage as they have evolved over years. Business sees moving away from these processes pose considerable risk and implementations often met with resistance to change the way the system is designed. In those of scenarios a series of discussions with a user group based on a validated methodology will help understand user perspective to come out with optimum design solution. Design thinking is one such approach, some of the related terms associated with design thinking are user centred design, UX etc.
As evident many companies are realizing the benefits they can achieve from the transformation of internal processes via performance management, worker enablement and digitization processes. One such area where companies are investing include the worker enablement which is allowing employees to talk to anyone in the organization to become a powerful enabler for knowledge sharing. One such use case is analyzing the connected data to understand the EHS operational effectiveness during mergers and acquisitions. A series of surveys using questionnaire can provide very good insight about the operational practices. This topic highlights features of SAP HANA graph to carry out graph analysis to understand the operational effectiveness.
